- Completely answer customer questions regarding the required information
- Listen to customer complaints and provide solutions to customers according to company regulations and policies
- Complete customer requests according to the authority
- Help customer's in a professional and efficient manner
- Notify the Team Head immediately if there is a special case that must be resolved
- Record or create customer logs regarding complaints handling reports and customer instructions
- Maintain the good image of the company's name
- Understand knowledge about the company's products
- Experience in the same field
- Excellent skills for communicating and relating with both team members and customers
- High problem solving and priority skills
- Excellent listening and verbal communication skills and able to work under pressure
- Willingness to work on shifting, early morning, public holidays, and flexible
- Have a typing test of at least 50 Word Per Minutes (WPM)
- Have SKCK
Establish from 2014, PT RAJAWALI BERDIKARI INDONESIA continuously strive and invest on service research, development and improvement and focus to manage services on Business Process (BPO), labor supply service and Man Power Outsourcing (MPO), and Transactional Process Outsourcing (TPO) for potential clients with difference business core.
We ignite our spirit to give the excellent service to our existing client and also expand the business become service provider for small, medium and large enterprise with the different segment industries, channels and also businesses as well.
To be a global leader of managed service provider and a BRAVE market leader.
Delivering excellent services on the following solutions : Business Process Outsourcing HR Solution and Transaction Process Outsourcing