Job Description
- Resolving IT support requests from employee’s/barista’s
- Answering employee’s/barista’s questions regarding all IT issues
- Troubleshoot system and network problems, diagnosing and solving hardware or software faults
- Generating sign in/out’s for employee’s/barista’s during the on/off boarding process
- Logging all service requests and updating tickets as needed
- Training end-users on hardware functionality and software programs
- Working with 3rd Party (IT support) to resolving IT support cases
- Manage and update data related with new store opening
Requirements
- High-level knowledge of commonly used software, hardware and applications
- Strong oral communication skills to gather information from employees and explain complex technical concepts in simple language
- Demonstrated written communication skills to create useful support logs
- Analytical and problem-solving skills to troubleshoot and diagnose issues
- Time management skills to provide updates and fixes within a promised time frame
- Multitasking skills to assist multiple employee’s/barista’s at once
- Observational skills to recognize warning signs that indicate potential problems
- Customer service skills to interact professionally and positively with employee’s/barista’s and coworkers
Skills Needed
Communication
Customer Service
Software & Hardware
Analytical Thinking
About Fore Coffee
Learn MoreOn-demand coffee company who aims to change Indonesia’s coffee consumption with technology. We sourced, roasted and develop our own espresso blend with only 100% Arabica beans. Each cup is brewed with freshly roasted beans, producing a high quality coffee.
Industry
Food And Beverage
Location
Jakarta Pusat, Indonesia
Company Size
– employees
Culture
Collaborative
Here, we work together to make the dream work
Quality
We put great emphasis on preserving the high existing standard of our products/services
Integrity
We uphold honesty and virtue in every single product/service we deliver