IT Support

Job Description
  • Resolving IT support requests from employee’s/barista’s
  • Answering employee’s/barista’s questions regarding all IT issues
  • Troubleshoot system and network problems, diagnosing and solving hardware or software faults
  • Generating sign in/out’s for employee’s/barista’s during the on/off boarding process
  • Logging all service requests and updating tickets as needed
  • Training end-users on hardware functionality and software programs
  • Working with 3rd Party (IT support) to resolving IT support cases
  • Manage and update data related with new store opening
  • High-level knowledge of commonly used software, hardware and applications
  • Strong oral communication skills to gather information from employees and explain complex technical concepts in simple language
  • Demonstrated written communication skills to create useful support logs
  • Analytical and problem-solving skills to troubleshoot and diagnose issues
  • Time management skills to provide updates and fixes within a promised time frame
  • Multitasking skills to assist multiple employee’s/barista’s at once
  • Observational skills to recognize warning signs that indicate potential problems
  • Customer service skills to interact professionally and positively with employee’s/barista’s and coworkers
Skills Needed
Customer Service
Software & Hardware
Analytical Thinking
About Fore Coffee
Learn More

On-demand coffee company who aims to change Indonesia’s coffee consumption with technology. We sourced, roasted and develop our own espresso blend with only 100% Arabica beans. Each cup is brewed with freshly roasted beans, producing a high quality coffee.

Food And Beverage
Jakarta Pusat, Indonesia
Company Size


Here, we work together to make the dream work
We put great emphasis on preserving the high existing standard of our products/services
We uphold honesty and virtue in every single product/service we deliver
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